The aluminum railings we produced for Japan had unstable product quality and many customer complaints, which affected the company's reputation.
Improvement measures
(1) Establish a complete quality management system and strengthen monitoring and control of the production process.
(2) Strengthen employee training and improve employee quality awareness.
Improvement effect.
After the improvement, the company's product quality has been significantly improved, the customer complaint rate has been reduced by 50%, and the company's reputation has been restored and improved.